Payment
· We Accept:
o PayPal
o Debit& Credit Cards: Visa, MasterCard, American Express, Discover.
· All Florida Residentsor Orders shipped to Florida must pay 7% of sales Tax.
· Payment must bereceived within 3 days after order is placed.
· Payments received withan echeck, orders will be considered paid when echeck clears; it maytake 3-15 days depending on your bank.
Shipping
· Tropical Essence LLCShips Worldwide.
· We only ship to theaddress provided as shipping address at checkout. By EBay and PayPal policy wecan’t change shipping address.
· We do not offer free shipping to International customers.
USABuyers:
· We offer shipping byUSPS First Class, Priority Mail and Express Mail Service.
· Express mail servicerequires signature confirmation on delivery.
· All orders are shippedwithin one business day after payment is received.
· Weship to Military Post Offices (MPO), Army/Air Force Post Offices (APO) andFleet Post Offices (FPO) addresses. Since these packages are first sent to theeast or west coast of the US and then shipped to military installationsworldwide, keep in mind that delivery time will be longer than regular USdestinations.
· During HolidaySeason due the high volume of packages managed by USPS, delivery time maybe longer than usual, please be aware of this in order to select the correctshipping method to receive your order on time.
· Our Shipping rate isbased on weight and value of the order, if you have any question or concernsregarding it, Please contact us before placing your order for a shipping quote.
InternationalBuyers:
· We do not offer free International shipping.
· Most orders areshipped within 1 business day after payment is received. International orders usingFirst Class Registered Mail are shipped within 1-3 business days sincethey need extra manual packing procedures.
· Check your countryshipping options and costs at the shipping and payment tab.
· For Canada, UnitedKingdom and Australian Customers, we offer regular First Class Mailshipping method, please be aware that it does not have Tracking information orinsurance option, also it usually takes 2-6 weeks for delivery depending on destinationCustoms and Post office process.
· To all othercountries we offer First Class Registered Mail, Price starts at US$16.95(and increase depending on package weight), this shipping method usually takes2-4 weeks depending on destination Customs and Post office process and willgive you limited tracking information and insurance.
· We recommend Priorityand Express Mail option for all International Orders; it will havefull tracking and Insurance option. Usually delivery for Priority Mail takes6-10 business days and Express Mail 3-5 business days. Please note that thisdelivery time will depend on Customs process and Postal service on destination.
· During HolidaySeason due to the high volume of packages managed by USPS, Customs andPostal Service at final destination, delivery time may be longer than usual,please be aware of this in order to select the correct shipping method toreceive your order on time.
· Buyer is responsiblefor all taxes and custom responsibilities at the destination country.
· Our Shipping rate isbased on weight and value of the order.
· Due to German CustomsLaws and EBay policy I am unable to ship to Germany, We apologize for anyinconvenience that this may cause to you, contact us with any questions.
· If you have anyquestion or concern regarding shipping of your order, Please contact us beforeplacing it.
Termsof Sale
· It is stronglyrecommended that you know the item (color/shade) you are buying.
· Shades may lookdifferent due to computer monitor settings; the color you see on the monitorwill almost never match the actual item in person.
· These photos aretaken by a digital camera and may not show the real color of the item, they arefor demonstration of the product.
· You can always checkmanufacturer website for more reference or contact us if you have any question.
ReturnPolicy
· Your Satisfaction isimportant to us- You may return any unopened and not used merchandise in its originalcondition within 14 days of receipt.
· We reserve a 20% re-listingfee for any merchandise returned, Shipping and Handling is not refundable. Dueto health regulations cosmetic and beauty aid items are not returnable forother reason than product defects or incorrect item received.
· Please contact us toget a Return Authorization Number (RAN), It must be written on the outside ofthe returned package also we will provide a form that you should fill and sendit with your package.
Feedback
· We work for a 5 Star Feedback.
· If for any reason you are not going to do that, feel free to contact usfirst.
· Our system is set up to leave a positive feedback as soon as we receive apositive one.
